Privacy Policy

Privacy Policy – Metalian (Authentic Metal Works Pty Ltd)

Effective Date: 15/06/2024
Last Updated: 04/08/2025

At Metalian, a division of Authentic Metal Works (Pty) Ltd, we are committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — including when you complete an enquiry form through Facebook, Instagram, our website, or any other channel.

1. Information We Collect

We may collect the following types of personal information:

Full Name
Contact Number
Email Address
Region or Location
Trailer interest (e.g. Bowhunter, Maxi, Parthian)
Any other information you voluntarily submit to us

2. How We Use Your Information

Your information may be used to:

Respond to your enquiry or request for a quote
Send you brochures, pricing, or product information
Contact you via phone, email, or messaging apps (e.g., WhatsApp)
Improve our service and tailor recommendations
Maintain customer records and fulfil legal obligations

3. How We Store & Protect Your Information

Your data is stored securely and only accessed by authorised team members.
We do not share your personal information with third parties except where legally required or for necessary service delivery (e.g. courier services, CRM platforms).
Where we use third-party software (e.g. Meta Ads, Google Sheets, email marketing), we ensure they meet acceptable data protection standards.

4. Your Rights Under POPIA

Under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Object to the processing of your information for direct marketing
Lodge a complaint with the Information Regulator (South Africa)

5. Opting Out

You may opt out of further communication from us at any time by:

Clicking the “unsubscribe” link (where applicable)
Replying STOP or UNSUBSCRIBE on WhatsApp or SMS
Emailing us directly at sky@metalian.co.za with your request

6. Contact Us

For questions or to exercise your rights under POPIA, contact us at:

Authentic Metal Works (Pty) Ltd
Trading as: Metalian
📧 Email: sky@metalian.co.za
📍 Address: 14 Waggie Road, Blackheath Industrial, 7581, South Africa
📞 Phone: +27 (0) 21 903 9623